Privacy Policy

Your privacy is fundamental to our mission. This policy explains how we protect your personal information.

Last updated: March 2024

Our Privacy Commitment

Electrimum Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our hardware wallet products.

As an independent hardware wallet manufacturer, we believe privacy is a fundamental right. We collect only the minimum data necessary to provide our services and support our products.

Information We Collect

Website Information

  • IP address and browser information
  • Pages visited and time spent on site
  • Referral source
  • Device and operating system information
  • Geographic location (country level only)
  • Language preferences
  • Screen resolution and display settings

Contact Information

  • Name and email address (when you contact us)
  • Phone number (for sales inquiries)
  • Company information (for enterprise customers)
  • Communication preferences
  • Inquiry subject and message content
  • Response history and follow-up communications
  • Meeting notes and call records (with consent)
  • Marketing preferences and opt-out requests

Product Support Data

  • Device model and firmware version
  • Error logs and diagnostic information
  • Support ticket history
  • Warranty and purchase information
  • Device serial numbers (for warranty claims)
  • Technical specifications and configuration
  • Performance metrics and usage patterns
  • Update installation history
  • Security incident reports

What We DON'T Collect

  • Private keys or seed phrases
  • Cryptocurrency addresses or balances
  • Transaction history or patterns
  • Personal financial information
  • Biometric data or personal identifiers
  • Social media profiles or connections
  • Third-party account credentials
  • Behavioral tracking across websites
  • Location data beyond country level
  • Personal communications not related to support
  • Family or relationship information

How We Use Your Information

We use the information we collect for the following purposes:

  • Product Support: To provide technical support and troubleshoot device issues
  • Communication: To respond to inquiries and provide product updates
  • Security: To protect our website and detect fraudulent activity
  • Compliance: To meet legal and regulatory requirements
  • Improvement: To enhance our products and services based on user feedback
  • Quality Assurance: To monitor and improve our customer service quality
  • Research and Development: To develop new features and security enhancements
  • Legal Protection: To protect our rights and defend against legal claims
  • Business Operations: To manage our business relationships and partnerships

We do not use your information for marketing purposes, behavioral tracking, or data monetization.

Data Protection and Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Limited access to personal data on a need-to-know basis
  • Secure data centers with physical access controls
  • Regular backup and disaster recovery procedures
  • Multi-factor authentication for system access
  • Automated threat detection and response systems
  • Regular penetration testing and vulnerability assessments
  • Employee security training and background checks
  • Incident response procedures and breach notification protocols
Data Protection

Data Protection Image

Your Rights Under GDPR

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances.

Right to Portability

You can request transfer of your data to another service provider.

Right to Object

You can object to processing of your personal data for certain purposes.

Right to Restrict

You can request restriction of processing in certain circumstances.

Right to Withdraw Consent

You can withdraw consent for data processing at any time.

Right to Lodge Complaints

You can file complaints with data protection authorities.

Data Retention and Deletion

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • Website Data: Automatically deleted after 24 months
  • Contact Information: Retained for 3 years after last contact
  • Support Data: Retained for 5 years for warranty and support purposes
  • Legal Requirements: Some data may be retained longer to comply with legal obligations
  • Account Deletion: All associated data is permanently deleted within 30 days
  • Backup Systems: Data in backups is automatically purged according to retention schedules
  • Third-Party Data: We ensure third parties delete data according to our agreements

International Data Transfers

As a UK-based company, we primarily process data within the UK and European Economic Area. When international transfers are necessary:

  • We use appropriate safeguards such as Standard Contractual Clauses
  • We ensure adequate protection levels in destination countries
  • We obtain explicit consent when required for transfers
  • We regularly review and update our transfer mechanisms
  • We maintain records of all international data transfers
  • We conduct due diligence on international service providers

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@electrimum.co.uk

Phone: +44 7429 305 816

Address: 205 Lydgate Lane, Sheffield S10 5FQ, United Kingdom

We will respond to your inquiry within 30 days as required by GDPR.